Questions, answered.

It's a fully trained voice assistant that answers your phone and handles your front desk the way a great receptionist would: around the clock, on the first ring, in a natural conversation. It greets callers, answers questions about your business, books appointments, takes messages, and transfers or routes calls when needed. Unlike voicemail or a phone menu, it actually talks with the caller, understands what they need, and takes care of it, so you stop losing business to missed calls. (And on our Standard plan, it does considerably more than answer the phone; see below.)

We specialize in serving small businesses (typically under 10 employees) and service professionals: law firms, accounting and tax practices, real estate, and home-service businesses. We're also actively expanding to support other small businesses and self-employed individuals. If you're small enough that a missed call is a missed client, we built this for you.

Yes. We state up front, at the start of the call, that the caller is speaking with an AI. We do this deliberately; it helps you stay compliant with current and emerging regulations around AI-generated calls, and we believe transparency is simply the right way to operate. You remain responsible for any disclosure or consent requirements that apply to your business.

We're launching soon. When we go live, you get the full experience, including the 7-day free trial, and you're answering calls within minutes of going live, fully dialed in within about a day. Reach out on the Get Started page and Roscoe, the founder, will set you up personally when we launch.

Fast. The process starts with a quick phone call, which you can make any time. From there we build and tune your agent for you, and it's answering your calls within minutes of going live. It's fully dialed in to your business within about a day. Full two-way texting turns on within a day or two, once the one-time carrier registration (10DLC) clears.

No. Only minimal information is needed from you, and we do the building. Share whatever you have about your business in whatever form is easiest: website links, documents, or written notes. We'll do our very best to create a suitable demo from whatever you provide: even a generic starting point with nothing else attached, such as "AI phone services for a videographer." Our preliminary intake form takes under 5 minutes, and an advanced intake form takes about another five. You're welcome to add as much detail as you like, but as long as you believe what you've given us is enough to work from (say, a link to a detailed website), we'll custom-build an agent tailored specifically to your business.

Yes. Your number stays yours. Most businesses simply forward their existing line to the number we provision for your AI receptionist, using their carrier's standard call forwarding: always, only when you don't pick up, or only after hours, whichever you prefer. Nothing about your number changes, and you can stop forwarding whenever you like.

The essentials: how you'd like calls greeted, your services and common questions, your booking preferences, and who urgent calls should reach. Later, a more advanced intake step helps us connect the tools you use and is another opportunity to share more about your business if you'd like to. We handle the build and review it with you before you go live.

Yes. It checks your live availability during the call, books the slot, and confirms with the caller: no callback, no phone tag. The appointment is on your calendar before the caller hangs up.

Yes. You set the rules (which calls go straight through, which take a message, and who urgent calls reach) and the assistant follows them.

You define what "urgent" means for your business, and the assistant follows it: transferring immediately to you or an on-call number, or escalating exactly as you've instructed. Nothing important waits in a message box until morning.

After every call you get a clear summary and a full transcript, delivered by email on every plan. On Basic and up, they arrive by text as well. On the Standard plan, you also get delivery through one channel of your choice: Slack, WhatsApp, or Teams, the same channel you use to talk to your AI. You always know who called, what they needed, and what was handled.

Standard is for businesses where the phone barely stops. It steps up to 2,500 minutes a month (more than double Basic) with 5,000 outbound texts, unlimited inbound, and priority support. It's the same done-for-you receptionist as every plan, at the best per-minute rate of the core three.

Out of the box: your calendar, for live booking during the call, plus call summaries and transcripts delivered by email on every plan and by text on Basic and up (Standard adds delivery through Slack, WhatsApp, or Teams). Trade and industry software varies more; tell us what you run during the consultation and we'll tell you plainly what we can connect today and what we can't yet.

We filter known spam and robocalls so they don't waste your time, and filtered spam never counts against your monthly minutes. If unfiltered spam does slip through, here's our commitment: once we detect and verify it, we'll credit those minutes back to your account 1:1. This 1:1 minute credit applies on every plan: Essential, Basic, and Standard.

One flat monthly price per plan: Essential $99, Basic $249, and Standard $499, with an Enterprise plan at $999 for higher call volume. No per-minute billing by default, no per-call charges, and no surprise overages. If you'd rather not be capped during a busy stretch, you can opt in to overage at $0.25/min; it's off by default. We'll also reach out during a billing period if there's something about your usage worth flagging.

By default, no; that's the point. Most services charge by the call or the minute, so the busier you get, the more you pay; a strong month of referrals turns into a bigger bill. Your price is flat inside your plan's minute allowance: whether that's 50 calls or 500, it's the same predictable amount. The one exception is opt-in overage (off unless you turn it on), which adds $0.25/min beyond your plan if you'd rather not be capped during a spike.

Nothing you didn't sign up for. Overage is off by default, so we never quietly start charging by the minute. If your month is tracking past your plan's allowance, we reach out and you decide what happens next: move up a plan, switch on overage at $0.25/min, or stay where you are. The one thing that will never happen is an overage charge you didn't opt into.

There are two ways to try it. The free trial puts the full voice receptionist on your line for 7 days, capped at 300 minutes: custom-trained on your business, answering calls, booking, and sending you transcripts. It doesn't include texting, because turning on business texting requires a one-time carrier registration (10DLC) that costs us money upfront. So there's an upgraded trial for $30 that barely covers that registration: you get a full Basic account, everything live right away except texting, plus $50 in plan credit the moment you upgrade. Your texting switches on once the carrier registration clears, usually a day or two after you start. Either way the trial runs a flat 7 days that begins right away, a card is required to start, and you can cancel any time before the trial ends and you won't be charged. (A free trial can be used only once.)

Unless you cancel first, your trial converts to a paid plan when it ends and your card is charged: the free voice trial converts to Essential, and the upgraded trial converts to Basic (with your $50 credit applied). You can cancel any time before it ends to avoid any charge, and we'll reach out before your trial wraps up so nothing happens by surprise.

Yes. Month-to-month, no long-term contract, no cancellation penalty. You can cancel any time yourself from your account dashboard: no call or email needed. And when you cancel, your data doesn't linger: recordings and transcripts are deleted within 14 days of your account closing, and we keep only what the law requires us to, such as records of consent. The details are in our Privacy Policy.

A few things. First, it's done for you: we build, train, and maintain your assistant; the cheaper tools hand you a dashboard and leave the work to you. Second, the price is flat inside a generous minute allowance: no per-call charges, and no meter starts unless you opt into overage. Third, it's tuned to your profession, not a one-size-fits-all script. And fourth, you get a direct line to our founder, Roscoe Morgan, who will personally work with you on any questions or concerns you have, something you simply won't get from a self-serve app.

Not currently. We're built for law firms, accounting and tax practices, real estate, home-service businesses, and other small businesses and self-employed individuals: fields that don't handle protected health information (PHI). Because of that, we don't sign Business Associate Agreements (BAAs) or operate under HIPAA today, and the service shouldn't be used to collect, store, or transmit patient health information. Healthcare practices (dental, medical, mental health, and the like) should choose a HIPAA-compliant, BAA-backed provider built for that purpose.

If you run a personal-injury law firm, yes: for answering calls, scheduling, and capturing who's calling and the type of matter. Injured callers often volunteer diagnoses or insurance and coverage details, so the service is designed to steer them off that, but you're responsible for keeping such detail out of the call and intake, and we don't sign Business Associate Agreements (BAAs). Keep health specifics out and you're all set.

Bookkeeping for a medical client depends on what you touch. If you're a business associate routing that practice's protected health information (PHI): for example, medical billing or accounts receivable that carries patient health data, the service isn't appropriate, because we don't sign BAAs or operate under HIPAA. Ordinary bookkeeping that never touches PHI is fine.

Yes — openly. Calls are recorded and transcribed, and every call expressly states at its start that it is being recorded and that the caller is speaking with an AI. Audio is kept about 90 days and then deleted (recordings that evidence a caller's consent, or that relate to an active dispute, are kept longer); the transcript stays available for the life of your account. Recordings and transcripts are accessible to you (the contracting party), to us at First AI Employee LLC, and only to the specific services required to deliver or process them on your behalf, and to no one else. We never use recordings to create a voiceprint or to identify anyone by their voice.

We may use call transcripts internally to improve our services, for example, to refine your agent's intake and improve the product. We do not share your transcripts with other clients, we do not sell client information, and we do not use your data to train third-party or publicly available AI models.