Caller Memory
Nothing says "a shop that knows you" like being remembered. When a past customer calls back, Caller Memory knows who they are from their number, recalls the last job and the details they gave, and greets them like a regular instead of a stranger. It never uses a voiceprint, and it works only from the call records you already keep.
How it works.
Knows who is calling
It matches the incoming number to past calls, so a returning customer is greeted like a regular and never treated like a first-timer. A number it has not seen just starts fresh.
Picks up where you left off
It recalls the last job, the address, the quote, the thing they were waiting on, so the caller does not have to explain their whole history again. Shorter calls, and customers who feel known.
Never a voiceprint
It recognizes people by their phone number and your saved call history, not by their voice. First AI Employee never creates a voiceprint, and it only uses the records you already keep, within your recording and retention settings.
Built in from Essential up
Caller Memory comes included on every plan, right alongside Front Desk. There is nothing to buy: your receptionist gets sharper the more it talks to your customers.
Included, not an extra.
Unlike the premium add-ons, this one isn't à la carte. It ships with every plan from Essential up, at no extra charge: part of what your receptionist already does, with nothing new to switch on.
Already in your plan.
Caller Memory ships free from the Essential plan up, with nothing to bolt on and nothing extra to pay. Start the receptionist and it’s already working.
See plans and pricing