SMS Agent
A lot of people would rather text than call, and a text nobody answers is a job nobody booked. SMS Agent replies in seconds, around the clock: it answers the question, checks your calendar, and books the appointment right there in the thread. Miss a call and it texts them back before they try the next shop. It is the same brain as your phone receptionist, so a text and a call get the same answer.
How it works.
Two-way, in seconds, 24/7
A customer texts your number and gets a real answer in seconds, day or night, and it holds the thread of the conversation over days if the job takes that long to close. Not an auto-reply, a conversation.
Books right in the thread
It checks your live calendar, offers open times, and confirms the appointment over text, so a question turns into a booked job without a single phone call.
Texts back your missed calls
When a call goes unanswered, it texts the caller back to pick the conversation up, so the people you could not get to do not just vanish to the next number they find.
Compliant by design
English and Spanish. It handles the 10DLC business-texting registration, honors STOP on every message, and only ever sends transactional texts (confirmations, reminders, and replies within a thread), never bulk marketing blasts. Outbound stays one-to-one.
Off whenever you want
On by default from Basic up, but you can switch SMS conversations off in your dashboard any time, per number, if you would rather keep texting to a person.
Included, not an extra.
Unlike the premium add-ons, this one isn't à la carte. It ships with every plan from Basic up, at no extra charge: part of what your receptionist already does, with nothing new to switch on.
Already in your plan.
SMS Agent ships free from the Basic plan up, with nothing to bolt on and nothing extra to pay. Start the receptionist and it’s already working.
See plans and pricing